Hobonichi Store Help

FAQ such as system errors and emails not arriving.

I can't open Hobonichi Store Note

We can think of 2 reasons.

1) There is a possibility that either your email address or your password is not typed in correctly. When you fill in your password with two byte characters, you are unable to open this page so please be careful.

2) Your computer's system setting might not be right. Please confirm the guidance about the system settings on this page.

 

I forgot my password.

When you have forgotten your password, you are able to reconfigure it from Hobonichi Store Note.

<How to change your password>
 1. Please view this page and enter your email address that you provided to Hobonichi Store Note, then click "Reconfigure my password" button.

2. An email, titled Reconfiguration of your Hobonichi Store Note password" will be sent to the given email address. In that email, you will find an URL that indicates how to reconfigure and change your password, so please open it.

3. Following the guide displayed on the screen, please enter your new password in two blanks for reconfiguration.

4. When reconfiguration of your password is properly accepted, an email titled "Reconfiguration of your password has been completed" will be sent. When that email arrives, your reconfiguration is complete.

* When this email has not arrived, there is a possibility that your changes have not been completed.

In that case, by using your new password, please confirm if you can open Hobonichi Store Note. If you can open Hoboncihi Store Note, your changes are accepted and completed.

* If you do not proceed with the reconfiguration steps after clicking the "Reconfigure my password" button within 30 minutes, your reconfiguration process will be void. In that case, please start over.

I forgot my email address.

We will trace it for you, so indicate these points and email us at store@1101.com.

・ name
・ telephone number that you have provided Hobonichi Store Note
・ Order number of the product that you ordered, or the name of the product that you have purchased in the past.

<Questions and inquiries about Hobonichi Store>
Store hours weekdays 10am-17pm (Japan standard time)
Please note that inquiries after operating time, weekends and holidays might be answered by the next business day.

Shopping history record does not appear on screen

We can think of 2 reasons.

1) There is a possibility that your order has not been completed. Please confirm if your order confirmation email has arrived. If you can not confirm it, your order has not been completed. Please order again during the product's distribution period.

2) Shopping history deleted.
Every April, we delete your shopping record from two years ago. If you want to confirm your order situation, indicate these 3 points:
・ name
・ email address that you provided Hobonichi Store Note
・ product name or the receipt number
And email us at store@1101.com.

I can't change or cancel my order.

We can not accept changes in product or cancels while goods enter shipment preparation period, or when product sales distribution period has ended.

Again, method of payment and change in shipment destination can not be changed at Hobonichi Store Note when the product enters the shipment preparation step.

If you have no choice but to change, please indicate these 2 points;
• your email address that you have provided to Hobonichi Store Note
• your order number
And contact us via email to store@1101.com.
Please note that there are cases where delivery will be delayed than the original schedule and changes might not be granted.

I can't see the page when accessing the order form.

We can think of 2 reasons

1) Your computer's system setting might not be right. Please confirm the guidance about the system settings on this page.

2) There is a possibility of concentration in access numbers. When there are intense accesses and if you keep reloading (refreshing) your page, certain amount of time is necessary for read operation. Please try again later.

I can't proceed to the next page.

We can think of 2 reasons

1) Have you checked for unfilled blanks, or mistakes in inputs? If your order form is displayed again, there is a mark in a mistaken field. Please double check and send again.

2) There is a possibility of concentration in access numbers. When there are intense accesses and if you keep reloading (refreshing) your page, certain amount of time is necessary for read operation. Please try again later.

I get error messages and cannot proceed.

When there are intense accesses, there are times where error messages are displayed. But, if you receive (your order has been completely accepted) email, your order has been completed. If you want to double check, indicate your email address upon placing your order, and contact us at store@1101.com.

<Questions and inquiries about Hobonichi Store>
 Store hours weekdays 10am-17pm (Japan standard time)
Please note that inquiries after operating time, weekends and holidays might be answered by the next business day.

For limited productions, reception time will not follow the above.

 

I can't fill in postal, phone numbers (when using Mac OSX and Safari)

For Safari browser, there is an automatic input function that automatically displays the input article according to the information indicated the last time.
When postal and phone numbers are automatically displayed and you can not fill in, please refer to the help section of your browser and disable your auto input, then try again.

I can't reconfigure password.

We can think of 3 reasons.

1) Your computer's system setting might not be right. Please confirm the guidance about the system settings on this page.

We encounter this effect especially when your time setting in your computer is not right.

2) Please confirm and double check. You can not change and reset your password when the computer and your browser are different from the one that you requested a password reconfiguration email.

Your password is an important key to open Hobonichi Store Note, so we check to see if you are the person who created the Hobonichi Store Note on our system by checking not only your email address but your environment, such as if you are using the same computer and the same browser when you requested your password reconfiguration email.

If you can not reset your password, please confirm if you are using the same browser.

3) You will be unable to reconfigure your password when you click on the URL inside the password reconfiguration mail.

If you have tried to reset your password several times, only the URL given on the latest email will be valid. The others will be void, even though it is issued within 30 minutes.

There are cases where an email does not reach you even though you click the "Reconfigure my password" button, due to delay on your provider's side. If your email does not arrive within hours, we will check it for you, so email us at store@1101.com.

Confirmation email does not arrive

You will be unable to receive our "Your order has been completely accepted" email properly in cases below:
・ there is a typo in your email address
・ your provider neglects auto-sent messages
・ if you have set a domain receive
・ your email box is full, when using free email services (such as hotmail, yahoo, goo, etc)
・ When there are limits in letters in your mobile, cellular phone emails.

Again,Hobonichi Store is sending a direction email under the assumption that it is viewed using a personal computer.
There are cases where you are unable to receive our confirmation email if you have indicated your mobile-phone email address. Please double check when you fill out your email address.

Again, according to your provider, there are cases where our confirmation mail takes a few hours or sometimes not even arriving.
If you want to confirm whether if your order is complete, please open Hobonichi Store Note and check your shopping history record. You are all set, if it is displayed on your shopping history record.

If your shopping history record does not appear, indicate your name and email address upon ordering and inform us at store@1101.com. Indicate your order number, displayed in your order complete page if you are aware of it.

<Questions and inquiries about Hobonichi Store>
 Store hours weekdays 10am-17pm (Japan standard time)
Please note that inquiries after operating time, weekends and holidays might be answered by the next business day.

Web pages are not updated.

When it is store hours and you accessed our product page and encounter a non-refreshed page, there is a possibility that "cash" is remaining on your browser.
Please try the procedures below.

Step 1
Press the shift key, located on your keyboard of your computer (if you are using Windows version Internet Explorer, press Ctrl (control) and shift key) and press "Reload" or "Refresh" located on top of your browser.
Doing so, you will be able to see the refreshed page most of the time. In that case,
step 2 to 4 can be abbreviated.

Step2
Close and shut down your browser once, and retry.

Step3
Empty your "cash"
(* In your browser, there is a function called "cash" that stores data in your computer's hard drive disc, of pages that you frequently access. This is for shortening your access time purposes. There are times when function "cash" thinks "you have seen this page before" and it calls out a page from your computerﾕs hard drive that has not been refreshed. Emptying your cash means throwing away the stored data.)

Windows
If you are using Internet Explorer 6,
→choose "tools" in your menu bar
→choose "internet option" and click
→choose "general"
→choose Internet temporary files and click "delete files" and click the button.
→click "ok" and end

If you are using Netscape
→click "edit" and choose
→"settings" from the words provided
→choose details from the setting display and
→click cash
→then click "clear disc cash" button

Mac OSX
If you are using Safari
Refer to the menu-bar
→choose "Safari" and select from the words
→"empty cash" and select.
→press delete

Step 4
If step 3 does not work, then please restart your computer and access "Hobonichi" again.

"Hobonichi"'s scheduled time for update is 11 am Japan time. If the page has not yet changed, the reason might be that we have not ended our work yet. When you find defects in our page around the afternoon, wait for a while and access again. As soon as we have finished our update work, you will be able to view a new page.