FAQ

The globe is made from non-phthalate PVC. It contains very little phthalate. That means you can rest assured it is a safe product for children.

Ages 6 and up, including adults.

No, you cannot. The globe is made of hard plastic. Do not throw, kick, or drop it.

As much as possible, avoid storing in places with high temperatures, high humidity, or direct sunlight.

Use a dry, soft cloth to wipe away dust, stains, etc. For tough stains, apply a small amount of pH-neutral detergent to a soft cloth and wipe. Immediately after using the pH-neutral detergent, thoroughly wipe it away with a dry, soft cloth. Do not apply alcohol, paint thinner, benzine, powder detergent, or hot water to the globe.

This is not a defect because the northern and southern hemispheres are designed to slip along the equator. The product was intentionally designed without an adhesive bond out of environmental considerations and to prevent damage if it is dropped. If your globe becomes misaligned, you can realign it yourself.

Please contact the store of purchase.

The surface of the globe is made of fine paper printed in Japan. That means you can rest assured it is a safe product for children.

Ages 6 and up, including adults.

No, you cannot. The globe is mainly made of fine paper. Do not throw, kick, or drop it.

Use a dry, soft cloth to wipe away dust, stains, etc. Do not apply alcohol, paint thinner, benzine, any detergents, or hot water to the globe.

Please contact the store of purchase.

You can download the app for free. All content and features are currently available free of charge. *The app is free to download and use, but the user is responsible for any data fees incurred at that time.

AR stands for Augmented Reality. Put simply, the technology layers digital information on top of the real world to make the digital content look as if it is actually there.

You can still use it if it gets a little dirty.

The AR may not work well in a dark room or in a place with very bright light. Try again in a different place.

No, you cannot. They are designed to work only with the Hobonichi Globe.

The app's AR features use a lot of memory. The app will likely crash/close if memory is insufficient due to your device or the way you are using it. In particular, if you have a lot of apps running at the same time, then it's more likely that the app will crash. First try closing the other apps, then try again.

The app's AR features require a lot of processing power. Your device is especially likely to become hot if you use the camera screen for a long time. When that happens, take a break and use it later.

Yes, you can. The app is free, so all users can enjoy it while using one globe.

Yes, you can. The app may not be available for download in some countries, so we recommend you download it in advance.

Yes, it does. New content may be added and existing content removed without prior notification. We appreciate your understanding. *The available AR content may vary by language.

You might not have given the app permission to access your device's camera. Go to your device settings, enable access to the camera, and try again.

We recommend you use the app with an internet connection, but there is still content available when offline.